Account Manager, Business Solutions / Sales & Marketing

September 16, 2022
Camden, South Carolina
Job Type


The Account Manager is responsible for successful account management, retention and revenue growth of an assigned portfolio of small and medium-sized business customers in Company’s South Georgia territory. He/she develops trusted business relationships with clients, acts as their main point of contact, and partners with Company Customer Service, Operations and Finance team members to ensure customer expectations are being met. The Account Manager identifies opportunities for new service sales, service upgrades and contract renewals and maintains a sales pipeline necessary to consistently meet assigned revenue and account retention objectives. He/she uses a consultative, solution-based account management and sales approach, positions Company as a premium broadband services provider, and effectively markets the entire portfolio of Company products and services.

Essential Job Functions:

  • Successfully manage an assigned portfolio of small and medium-sized business customers
  • Develop and maintain trusted business relationships with clients and act as their main point of contact at Company
  • Partner with Company Customer Service, Operations and Finance departments as needed to ensure customer expectations are being met
  • Develop and maintain an in-depth knowledge of Company product offerings and value propositions
  • Act as the “voice of the customer” to Company and prioritize the business and product needs of customers to the Company leadership team
  • Use a consultative, solution-based account management and sales approach with customers
  • Build and maintain a sales pipeline necessary to consistently meet assigned revenue and account retention objectives
  • Customize and present compelling value propositions and sales proposals to customers
  • Develop and maintain a list of referenceable customers to help close new sales
  • Catalog and maintain electronic copies of executed customer contracts in a company shared storage drive
  • Maintain a minimum 12-month view in advance of all upcoming contract renewal opportunities
  • Renew customer contracts to protect and grow existing customer revenue
  • Update and maintain accurate business contact information and records in the Company sales system
  • Accurately forecast new business and contract renewals each month
  • Achieve assigned sales revenue and account retention objectives
  • Maintain a strong working knowledge of market competitors and their sales and marketing strategies
  • Partner with Sales, Marketing, Customer Service, Construction and Operations team members to address customer opportunities and resolve customer issues in a timely manner
  • Escalate customer installation, billing and service issues for resolution when needed and serve as the primary escalation point for the customer when warranted
  • Maintain and manage a “troubled customer list” as needed for customer service focus and turnaround
  • Promote a positive reputation and brand image for Company in our service areas
  • Complete additional duties and projects as assigned by management
  • Deliver consistent and on-time attendance

Knowledge, Skills, and Abilities:

  • Leadership - Inspires and motivates others to perform well, provides vision and inspiration to peers, and gives appropriate recognition to others. Exhibits sound judgment and makes good business decisions.
  • Professionalism - Maintains a professional appearance. Approaches others in a tactful manner, reacts well under pressure, and treats others with respect and consideration regardless of their status or position. Accepts responsibility for his/her own actions and follows through on commitments.
  • Interpersonal Skills - Focuses on resolving conflict vs. blaming others, maintains confidentiality, and is open to coaching and new ideas
  • Communication - Speaks clearly and persuasively in both positive and negative situations, listens and gets clarification, and responds well to questions. Able to compose professional business correspondence.
  • Interpretation - Able to read, analyze, interpret, develop and negotiate contracts
  • Teamwork - Provides and welcomes feedback, contributes to a positive team spirit, and supports team member efforts to succeed
  • Customer Service - Effectively manages difficult or emotional customer situations, solicits customer feedback to improve service, and meets customer commitments
  • Organizational Support - Follows policies and procedures and completes administrative tasks correctly and on time
  • Planning and Organizing - Prioritizes and plans work effectively and uses work time efficiently
  • Computer Skills – Possesses solid operating knowledge and ability in Microsoft Word, Excel, PowerPoint, and Outlook


  • Bachelor’s degree or equivalent from a four-year college or university is preferred
  • Three years of successful technology sales, business development, account management or customer service experience in broadband services preferred
  • Thorough understanding of customer relationship development and successful account management practices
  • Strong business and financial acumen and an understanding of the economic drivers small and medium-sized businesses
  • Working knowledge of high-speed internet, cable TV and voice products and services
  • Experience in negotiating and executing customer contracts
  • Must have reliable transportation, a good driving record, and be willing to travel when required based on needs of the business

Candidates must be at least 18 years old and be able to pass a Background, Drug and DMV screening to be considered for all job openings. Candidates must have a valid driver’s licenses and be insured and the ability to travel up to multiple weeks at a time. Please send all resumes with certifications and driver licenses to In subject line, please note the position you are applying for, a current resume in Word format is required to be considered with 2 references name, telephone and email. All candidates will receive a call back based on your skills set that matches the job opening. We reserve the right at all times to disclose any information as we deem necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in our sole discretion. All resumes submitted to TelForce will become the property of TelForce and shall have the right to display to a third party or in our data base for consumption. Call Bobby French 404-219-4346.

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