Director, Network Operations Center (NOC)

Telforce is looking for a new Director, Network Operations Center (NOC)

Hybrid Position - Pay Rate $87-$120K - Location OKC or Full Relocation

ESSENTIAL FUNCTIONS: Responsible for the overall performance and availability of the network. Analyzes network and recommends upgrades/changes; assesses organization's current and future network needs

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: 

• Responsible for overseeing the growing developments in targeted market areas
• Assist in the development, negotiation, and execution of contracts with service providers within state and federal legal and regulatory requirements
• Develop operational processes for managing distributed infrastructure
• Develop and implement support plan and escalation strategy for troubleshooting live on-air network and connectivity related issues
• Maintain and track network related performance data
• Engage and lead on internal projects to develop methodology and systems for granular resource scheduling
• Work closely with development teams to ensure internally created tools align with the long-term strategy for the Operations Center
• Track and report on risks, contingency plans and roadblocks to stakeholders and leadership
• Provide vision and strategy for service and/or solution enhancement, network augments and strategic customer initiatives

QUALIFICATIONS INCLUDE:

• Bachelor's Degree in a related field strongly preferred
• Eight (8) years working experience in an operations environment
• Familiarity with key tools including ticketing, fault monitoring, dashboard, and reporting tools
• Experience working in Microsoft Project, Jira and/or other project management tools
• At least 5 years of managerial experience

WORKING CONDITIONS:

• Must be able to lift and carry or otherwise move 25 pounds occasionally
• Work is normally performed in a typical interior/office work environment
• Visual perception in order to perform activities at distances close to the eyes
• Hearing enough to understand and communicate by telephone and in person
• Arm-hand dexterity enough to demonstrate and operate keyboards and small office equipment
• Requires the ability to sit or stand for long periods of time

Candidates must be at least 18 years old and be able to pass a Background, Drug and DMV screening to be considered for all job openings. Candidates must have a valid driver’s licenses and be insured and the ability to travel up to multiple weeks at a time. Please send all resumes with certifications and driver licenses to Bobby@telforcegroup.com . In subject line, please note the position you are applying for, a current resume in Word format is required to be considered with 2 references name, telephone and email. All candidates will receive a call back based on your skills set that matches the job opening. We reserve the right at all times to disclose any information as we deem necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in our sole discretion. All resumes submitted to TelForce will become the property of TelForce and shall have the right to display to a third party or in our data base for consumption. Call 404-219-4346.