Fiber Technician 2

October 28, 2022
Richmond, VA
Job Type


TelForce Group is looking for a Fiber Technician 2 in Richmond, VA.

Role and Responsibilities

  • Reports to the Fiber Team Leader – OSP, ensuring the customer experience meets or exceeds Company standards throughout the customer lifecycle
  • Installs/repairs fiber fed internet and voice services from central office/head-end to customer premises for consumer and business
  • Install and maintain wiring in the Head-End, Central Office, cross connections in the loop environment, and at the customer premises
  • Tests functionality and isolates problems using various test equipment and troubleshooting skills in accordance with company provided training at the customer and in the OSP network
  • Splices and tests various sizes of fiber optic cables in aerial, underground, and building environments, ensuring network connectivity
  • Repair and/or replacement of various OSP elements in aerial, underground or building applications
  • Explains products and services to customers, works to resolve customer understanding of products and services, and maintains a working knowledge of the latest technologies and Company offerings
  • Uses customer contact opportunities to up-sell products and services tailored to the customers’ needs
  • Uses various hand tools and power equipment to install and make repairs to fiber outside plant systems, premise wiring, and premise equipment
  • Interfaces with customers in the resolution of customer installation and repair issues
  • Interfaces with call center technicians and leadership to resolve customer installation and repair problems
  • Physical ability to work aloft while climbing poles, extension ladders, and step ladders, hydraulic lift vehicles (bucket-truck), after company provided training, with proper equipment (safety belt, safety strap, hard hat, and other equipment as needed). Able to lift and carry loads up to 75lbs including ladder
  • Physical ability to work in all-weather environments along with working in attics, crawlspaces, and other cramped areas while working from a kneeling or standing position for extended periods
  • Assist Fiber Technician –1 with complex installation and repair issues
  • Drives company vehicle, which could be a work truck/van, or bucket/aerial lift truck
  • Responsible for the installation and repair of inside wiring and jacks, including CAT5 and pre-connectorized fiber jumpers
  • Responsible for installation and repair of wired and wireless networking using pre-connectorized ethernet jumpers
  • Ability to interpret complex drawings, blueprints, construction prints as required
  • May be required to cross-train others

Qualifications and Education Requirements

  • High school diploma or equivalent
  • Valid driver's license/satisfactory driving record
  • Must be able to adhere to weight requirements for safe operation of required equipment
  • Must be able to pass agility test prior to hire
  • Ability to perceive differences in fiber or wire colors for identification and assignment
  • Must be able to pass pre-employment drug screening and background check
  • Expert knowledge of fiber optic splicing practices, including but not limited to; fusion splicing, testing (OTDR, Power Meter, Light Source, VFL), troubleshooting
  • Proficient knowledge of OSP construction, repair and installation methods
  • Ability to work independently, with minimal supervision

Other skills

  • FTTx OSP/ISP construction, installation, and repair methods
  • Expert knowledge of telecom network topology and customer connectivity
  • Mechanical aptitude and ability to work with basic hand tools
  • Hands-on experience on telecom networks including OSP and ISP elements
  • Able to effectively handle multiple priorities with a strong attention to detail in a fast-paced environment
  • Ability to work in indoor/outdoor environments in any weather conditions
  • May be required to work on a rotating on-call schedule for emergencies
  • Position may require local travel in the Virginia market to assist other areas
  • Familiarity with OSHA and other safety regulations beneficial but not required
  • Proficiency with MS Office programs, and other technologies as it relates to the position

Full benefit package

**May be required to work 8-hour or 10-hour tours - including non-traditional tours. May be required to work; day, evening, night, or weekend tours, overtime, emergency callouts, weekends, and holidays required**

All new employees are required to be vaccinated for COVID-19.

Candidates must be at least 18 years old and be able to pass a Background, Drug and DMV screening to be considered for all job openings. Candidates must have a valid driver’s licenses and be insured and the ability to travel up to multiple weeks at a time. Please send all resumes with certifications and driver licenses to In subject line, please note the position you are applying for, a current resume in Word format is required to be considered with 2 references name, telephone and email. All candidates will receive a call back based on your skills set that matches the job opening. We reserve the right at all times to disclose any information as we deem necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in our sole discretion. All resumes submitted to TelForce will become the property of TelForce and shall have the right to display to a third party or in our data base for consumption. Call 615.915.3119.

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