Inside Sales & Loyalty Rep
TelForce Group is looking for an Inside Sales & Loyalty Rep to work Remote. This is a full time, direct hire position.
Inside Sales & Loyalty Rep Description:
- Takes part in Small Business customer acquisition, upgrade, retention and loyalty campaigns.
- Generate interest in the company by identifying and prospecting into small businesses.
- Leverage a professional, consultative sales process to ensure the best fit of products and services for Small Business customers and prospects; maximizing revenue and profitability for the company, while maintaining the highest ethical standards.
- Answer Small Business sales calls from all markets.
- Make outbound calls to assist current subscribers understand the benefits of buying additional services and committing to a term agreement.
- Field Small-Business disconnect calls in order to execute a “save” by reasserting the value of Consolidated services.
- Make outbound calls to prior subscribers in order to win them back as customers.
- Order Data Entry - Inputs orders in multiple OES-s, tracks each customer through to install and maintains customer database.
- Reports for work on time and maintains a satisfactory attendance record.
- Reports for work remotely from their primary residence
- Other projects as needed.
Inside Sales & Loyalty Rep Qualifications:
- 3+ years of customer service experience
- Inside/outside sales experience is a plus
- Telecom industry experience is a plus
- Experience dealing with resolving customers conflicts and disputes
- Working knowledge of sales tools and techniques
- Working knowledge of computers and ability to work concurrently in multiple applications while engaging in calls with customers
- A thorough understanding of billing and order entry systems in the telecommunications industry or similar work-related history in like type products
- Working knowledge in use of Word, Excel and Lotus Notes preferred
Candidates must have a valid driver’s licenses and be insured; some jobs may require travel up to multiple weeks at a time. Please send all resumes with certifications relative to the job to firstname.lastname@example.org. In subject line, please note the position you are applying for, a current resume in Word format, 2 references, phone number and email. We reserve the right at all times to disclose any information as we deem necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in our sole discretion. All resumes submitted to TelForce will become the property of TelForce and shall have the right to display to a third party or in our database for consumption. Call Sonia at 269.330.0661.