Residential Retail Sales and Service Representatives

Published
September 16, 2022
Location
Tifton, Georgia
Category
Sales  
Job Type

Description

General Summary:

The Retail Sales and Service Representative (SSR) is based in our Company Retail Center and functions as a primary point of contact for existing and prospective customers of Company. Customer interactions are done either over the telephone or face-to-face in our retail center offices. He/she promotes and sells Company’s suite of products and services, including; high-speed internet, IPTV, Telephone service, Wireless service, and Home Security and Automation. The SSR executes customer sales and performs customer service associated with new service orders, service additions and upgrades, bill payments, billing adjustments, delinquent accounts, service changes, etc. Customer sales and account management activities are performed using a computer and customer support system software.

Essential Job Functions:

The essential job functions include, but are not limited to the following:

  • Market and solicit the sale of new or additional Company services
  • Act as an original point of contact for customers and prospects for Company sales, service, and support
  • Guide customers in the selection of Company services, including cellular service with our partner AT&T in certain markets. Provide descriptions of services and pricing according to customer
  • Initiate contact with customers and perform follow-up as required to sell Company products and services, answer questions, and resolve customer issues
  • Speak with customers by phone or in-person, taking orders for installation, connection, discontinuation, or change of service
  • Attend Company sales meetings and sales training to stay up-to-date on the latest product and pricing developments, business trends, and regulations in the market place
  • Accurately processes cash and check payments for current and past-due bills by receiving payments, entering balances, and making deposits while adhering to Company’s cash handling policy
  • Fill out contract forms, determine charges for services requested, collect deposits, prepare change of address records, and issue discontinuance orders
  • Edit and post adjustments and corrections to customer billing or services ordered
  • Investigate conditions preventing completion of service connection orders and take steps to resolve them
  • Meet or exceed assigned sales objectives and sales quotas
  • Deliver consistent attendance and on-time arrival in the workplace
  • Perform other work-related duties as assigned

Knowledge, Skills, and Abilities:

  • Customer Service – Effectively manages difficult or emotional customer situations, solicits customer feedback to improve service, and meets customer commitments
  • Interpersonal Skills - Focuses on resolving conflict vs. blaming others, maintains confidentiality, and is open to coaching and new ideas
  • Speaks clearly and persuasively in both positive and negative situations, listens and gets clarification, and responds well to questions. Able to compose professional business correspondence.
  • Teamwork – Provides and welcomes feedback, contributes to a positive team spirit, and supports team member efforts to succeed
  • Leadership - Inspires and motivates others to perform well, provides vision and inspiration to peers, and gives appropriate recognition to others. Exhibits sound judgment, makes good decisions, and is willing to learn.
  • Organizational Support - Follows policies and procedures and completes administrative tasks correctly
  • Planning and Organizing - Prioritizes and plans work effectively and uses work time efficiently
  • Interpretation – Able to read, analyze, and interpret instructions, contracts, policies, documents, and regulations
  • Calculations – Able to calculate adjustments and amounts such as discounts, pro-rata, percentages, and apply concepts of basic accounting
  • Professionalism – Maintains a professional appearance. Approaches others in a tactful manner, reacts well under pressure, and treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions and follows through on commitments.
  • Computer Skills – Possesses solid operating knowledge of Microsoft Word, Excel, Outlook, and order processing software

Qualifications:

  • High school diploma or GED, or equivalent combination of education and experience
  • 6 months to 1 year of related experience and/or training
  • Industry experience and sales experience is preferred
  • Must have reliable transportation, as travel to other retail locations may be required based on business needs

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

 

While performing the duties of this position, the employee is regularly required to talk and hear. The employee is frequently required to use hands or fingers; handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Candidates must be at least 18 years old and be able to pass a Background, Drug and DMV screening to be considered for all job openings. Candidates must have a valid driver’s licenses and be insured and the ability to travel up to multiple weeks at a time. Please send all resumes with certifications and driver licenses to bobby@telforcegroup.com. In subject line, please note the position you are applying for, a current resume in Word format is required to be considered with 2 references name, telephone and email. All candidates will receive a call back based on your skills set that matches the job opening. We reserve the right at all times to disclose any information as we deem necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in our sole discretion. All resumes submitted to TelForce will become the property of TelForce and shall have the right to display to a third party or in our data base for consumption. Call Bobby French 404-219-4346.

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