VoIP/UC Installation and Repair Technicians

Telforce is looking for a VoIP/UC Installation and Repair Technicians

 Full Time - Direct Hires – Located in Oklahoma City, OK - Pay Rate $22-$25 

Job Summary : The VoIP Installation and Repair Technician is a key role in successfully delivering our Company Fiber services to include Hosted PBX Deployments and Optical Network Terminal (ONT) and is responsible for the professional installation and support of Company UC Hosted PBX Phone Services.  This critical role is accountable for installing solutions that meet the clients’ technical requirements and doing so in a timely fashion. The VoIP Install and Repair Technician also must possess personal and administrative skills such as self-motivation and initiative, efficient time management skills, ability to manage multiple projects simultaneously, creating accurate documentation, open communication across various media, and consistently delivering working solutions.  Successful interactions with customers via phone, email, and in-person communication has as much importance as the technical knowledge of delivering the solution.  While this position is mostly independent work, it is highly visible by both the customer and Company internal departments.

Task/Responsibilities:

• Perform all aspects of Company UC Phone System deployments:
• Preinstallation Preparation
• Technical Site Survey for Company UC readiness
• Equipment collection and tracking
• System Configuration
• Onsite Installation
• Customer Training and support
• Provides technical support for Company UC customers as requested
• Ensures change control and other processes & procedures are followed
• Ensures that configuration documentation is completed when systems are deployed or modified
• Track projects via a variety of systems and maintain documentation as project progresses
• Work in a Technical resource capacity with Sales Team for potential clients as required
• Install, maintain/repair, and test residential/small business services Fiber to the Home (FTTH), Fiber to the Business (FTTB), Voice Services (HOSTED, & POTS)
• Perform splicing on single fiber strands and terminating ethernet cables
• Analyze, troubleshoot, and provide knowledgeable feedback on technical problems and/or issues
• Review and discuss service order requirements and equipment requests with customers, evaluating customer needs and suggest additional/alternative service as appropriate
• Use hand tools, power tools, and specialty tools, including telecommunications measuring devices
• Read and interpret service orders, tickets, technical drawings, maps, blueprints, diagrams, etc. from supervisor or other designated employees and perform specified work
• Works with telecom color-coded wires and cables
• Able to repair cut cable of all sizes

Required Advanced Level Knowledge of the following:

• Operating systems such as Windows and proficient at using Web-based applications
• EXCEL/WORD/Outlook proficiency
• General Network LAN/WAN knowledge of concepts and functions would be preferred
• Ability to create/install ethernet cabling would be preferred
• An analytical and process-oriented approach to issues and assigned tasks
• Advanced-level diagnostic methods and skills in a variety of environments
• Must be highly organized, detailed oriented, and adapt to sudden changes
• Must be willing to learn new things and be comfortable with technical IT environments
• Experience installing, maintaining/repairing, and testing residential/small business telecommunication services, including fiber (OSP/ISP) and ONT devices
• Ability to complete a designated amount of work in a specified timeframe, adjusting work assignments or schedules to meet changing work-related priorities or demands
• Provide quality service to both internal and external customers (face-to-face, over the phone, email)
• Ability to work well with others, as well as to work independently in the field with minimal supervision
• Ability to appropriately communicate and interact with customers
• Ability to perceive differences in telecom wire and cable color
• Possess a valid State issued driver’s license with a current satisfactory driving record
• Work varying shifts and hours including possible overtime, weekends, and holidays

Education and Experience:

• Experience in Information Technology infrastructure support preferred.

Candidates must be at least 18 years old and be able to pass a Background, Drug and DMV screening to be considered for all job openings. Candidates must have a valid driver’s licenses and be insured and the ability to travel up to multiple weeks at a time. Please send all resumes with certifications and driver licenses to Dave@telforcegroup.com . In subject line, please note the position you are applying for, a current resume in Word format is required to be considered with 2 references name, telephone and email. All candidates will receive a call back based on your skills set that matches the job opening. We reserve the right at all times to disclose any information as we deem necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in our sole discretion. All resumes submitted to TelForce will become the property of TelForce and shall have the right to display to a third party or in our data base for consumption. Call 615-239-763-2398.